Methods of payment

You may settle the account using:

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•    CASH

•    CHEQUE with current Banker card

•    CREDIT/DEBIT CARD – Maestro, Solo, MasterCard, Visa, Delta. We do not accept American Express.  To pay by card, please call 01622 734555, option 2

•    INTERNET BANKING - CVS 44880464, 56-00-68​

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Settlement terms

All invoices are due for payment at the time of consultation, or upon collection of your pet from our hospital at discharge.  All repeat medications or food orders should be paid for at the time of collection.   We are unable to offer any credit facilities.

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All Accounts

Should a bill not be settled within 7 days, then a reminder will be sent. After due notice to you the client, overdue accounts will be referred to our Debt Collection Agency and further charges will be levied in respect of costs incurred in collecting the debt: such as production of reports, correspondence, court fees, attendance at court, phone calls, home visits, etc.

Any cheque returned by our Bank as unpaid, any Credit Card payment not honoured and any Cash tendered that is found to be counterfeit will result in the original account being restored to the original sum with further charges added in respect of bank charges and administrative costs together with interest on the principal sum.

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Inability to pay

If, for any reason, you are unable to settle your account as specified, we ask you to discuss the matter as soon as possible with a member of our Accounts staff.

Please note that instalments or part-payments of any account may ONLY be sanctioned by a member of our Accounts Department 01622 734555, option 4, 9.00am to 5.00pm Tuesday to Friday.

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Discounts

We do not routinely offer discounts apart from the exceptions below:

For registered charities that can prove their charity status, we offer a discretionary 10% discount.

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Our Pet Health Club members also receive discount on consultations and services.

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